Configure conversation memory and context

What memory does

Conversation memory lets the agent use earlier messages in a persistent conversation. A user can then refer to “that option” without repeating the entire context.

Memory does not train the model, add documents to a knowledge base, or share context between separate conversations.

When to enable it

Enable it for progressive support, lead qualification, or multi-step processes. Leave it disabled for independent queries or when you want to minimize reused context.

How to test it

1. Enable Conversation memory and save.
2. Publish or use a channel with persistent conversations.
3. Send a question containing a specific detail.
4. Ask a second question that depends on that detail.

Studio's test chat is temporary. It is useful for validating responses but does not represent a saved persistent conversation.