Publish an agent to a channel

Open agent channels

Under Studio > Agents, open the agent and select Channels. The catalog shows active channels and those available to the organization.

Configure the channel

Select Web Widget, Microsoft Teams, WhatsApp Business, or API. Complete the fields and save. It shows Active when ready. External steps vary: install a web script, distribute a Teams app, configure a Meta webhook, or call an endpoint from a server.

Verify publication

1. Send a message from the real destination.
2. Confirm the correct identity and response.
3. Test knowledge and an authorized tool.
4. Confirm the conversation is recorded.
5. Test mobile when the channel has a visual interface.

Enabling a channel does not fix incomplete agent configuration. If it also fails in Test agent, resolve the issue in Studio first.