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Channels

Connect agents to every conversation.

Introduction to channels

Understand where you can publish an agent and what each channel requires.

Enable the point of contact where your users will interact with the agent.

Review identity, responses, permissions, and risks before opening a channel.

Prepare web chat and access its configuration and installation.

Associate the tenant and prepare app distribution in Microsoft 365.

Connect a Meta Cloud API number and prepare its webhook.

Generate credentials to integrate the agent securely from a server.

Control availability without deleting the agent or losing configuration.

Validate the real journey from the first message to its record in Studio.

Locate activation, delivery, response, and credential failures.