Enable, disable, or change a channel

Disable temporarily

Use the channel switch to stop new conversations during maintenance or review. The agent and other channels remain available. Save the change and consider providing another contact option.

Change configuration

Name, welcome, credential, or security changes affect only the selected channel. Retest after changing identifiers, permissions, source exposure, or external integrations.

Manage credentials

• Widget token rotation requires replacing the installed script.
• API key rotation invalidates prior consumers.
• A new WhatsApp token replaces the configured one.
• Changing the Teams tenant requires distribution review.

Document who authorizes credential changes and how to roll back a failed publication.