Manage your knowledge bases

What a knowledge base is

A knowledge base groups documents that one or more agents may consult. It belongs to the active workspace and is unavailable to an agent until you authorize it.

Design a maintainable structure

Group content with the same owner, audience, and update cycle. Examples include Sales documentation, Internal support, and HR policies.

Avoid putting unrelated documents in one base. A clear structure makes permissions, sources, and updates easier to control.

To create your first base, see Add knowledge to your agent.