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Tools

Let your agents take action.

Introduction to tools

Understand how tools let an agent perform controlled actions.

Connect an agent to an API to query or modify data.

Define fixed values and the values the agent must obtain during a conversation.

Configure external authentication without exposing tokens or passwords.

Send structured events from a conversation to another system.

Let an agent send messages through a controlled SMTP account.

Authorize an account and limit appointments to the correct calendar and schedule.

Validate configuration, credentials, and responses without depending on a conversation.

Control which actions each agent may execute during a conversation.

Use history to understand successful calls, failures, and response times.

Remove an integration without leaving agents or credentials in an uncertain state.