Troubleshooting

Gather information for support

Prepare a reproducible, secure case so the team can help quickly.

Updated August 3, 2026 Β· 7 min

Prepare the request

Summarize intended action, expected result, actual result, frequency, organization, workspace, agent, channel, time, conversation or execution ID, browser, and reproducible steps.

Attach focused screenshots and relevant status messages. Remove passwords, recovery codes, MFA secrets, cookies, widget tokens, OAuth tokens, API keys, personal data, and confidential content.

Submit through the Help Center support form so authenticated context can accompany the request safely.