Synchronize and troubleshoot connectors

Interpret the status

A connector may appear as connected, pending, synchronizing, completed, or in error. The latest run summarizes new, updated, and deleted documents.

Diagnose in order

1. Confirm that the connector is active.
2. Review provider authorization.
3. Check that the folder still exists and is accessible.
4. Run a manual synchronization.
5. Review the summary and documents with errors.

Avoid starting repeated synchronizations while a previous one is active. If the source removed a file, review the summary before assuming it should remain in the base.