Define the position and initial state

Choose a corner

Place the widget at the bottom right or bottom left, choosing the side with fewer persistent controls.

Decide the initial state

By default, chat remains closed until selected. Opening on load should be reserved for journeys where immediate help adds value.

Check interference

Review cookie banners, mobile navigation, floating buttons, forms, and device safe areas across different screen sizes.

Automatic opening on every page can be intrusive. Validate experience, accessibility, and conversion impact.