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Channels

Introduction to channels

Understand where you can publish an agent and what each channel requires.

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Publish an agent to a channel

Enable the point of contact where your users will interact with the agent.

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Enable the Web Widget channel

Prepare web chat and access its configuration and installation.

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Enable, disable, or change a channel

Control availability without deleting the agent or losing configuration.

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Troubleshoot channels

Locate activation, delivery, response, and credential failures.

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Getting started

Get started with Inceptiva

Understand how agents, knowledge, tools, and channels work together before creating your first experience.

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Create your first agent

Use the visual builder to define the agent's identity, knowledge, tools, and channel.

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Publish and share your agent

Review the agent's status and choose its first channel for other people to use.

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Voice

Introduction to voice interaction

Understand dictation and spoken response playback in Inceptiva agents.

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Enable and configure agent voice

Configure language, voice, speed, and automatic playback.

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Use voice in the Web Widget

Offer dictation and spoken response playback in your published widget.

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Troubleshoot voice

Resolve microphone, transcription, playback, and audio configuration errors.

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Web widget

Introduction to the Web Widget

Understand how to publish an agent's chat on any website.

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Enable the Web Widget for an agent

Create the web channel and prepare its settings before installation.

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Install the widget on your website

Add the Studio-generated script to your site and verify that it loads.

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Customize the widget identity

Configure its name, greeting, avatar, and color to match your brand.

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Configure the launcher button

Choose its shape, icon, text, size, and animation.

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Define the position and initial state

Place the launcher without interfering with your site's interface.

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Control sources visible in the widget

Decide whether the channel shows references, excerpts, or public documents.

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Regenerate the publication token

Replace the credential used by installed widgets in a controlled way.

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Test the widget on desktop and mobile

Validate loading, accessibility, and conversations before public release.

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Troubleshoot the Web Widget

Diagnose loading, token, appearance, and response failures.

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Troubleshooting

Gather information for support

Prepare a reproducible, secure case so the team can help quickly.

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